Claims Handler
Manage insurance claims end to end - assess, investigate, decide and pay or decline.
This UK claims handler career guide covers what the role involves day to day, typical salary at each stage, the usual entry route, the skills employers expect, and related careers worth comparing.
Quick facts
- Starting salary
- £22,000 - £28,000
- Mid-career salary
- £30,000 - £40,000
- Senior salary
- £45,000 - £60,000
- Work environment
- Office or hybrid
- Time to entry
- 0 - 6 months
- Degree required
- Not required
- Category
- Business, Finance and Legal
What a Claims Handler does
Manage insurance claims end to end - assess, investigate, decide and pay or decline.
- Motor Claims - Handle motor insurance claims end-to-end.
- Property Claims - Domestic and commercial property claims.
- Liability Claims - EL/PL and third-party liability claims.
- Major Loss Claims - Complex major loss claims handling.
How to become a Claims Handler
- Look up Claims Handler roles on LinkedIn or Indeed and read 5 real job ads
- Talk to someone already working as a Claims Handler - even a 15-minute call helps
- Find one beginner course or qualification used by people in this role
- Build one small piece of evidence you've explored this (project, shadowing, short course)
- Apply to one entry-level role or related opportunity within the next month
Key skills
- Communication
- Empathy
- Process discipline
- Decision making
- IT systems