IT Support Technician
Help people fix laptops, software, and network issues - keeping a workplace running.
This UK it support technician career guide covers what the role involves day to day, typical salary at each stage, the usual entry route, the skills employers expect, and related careers worth comparing.
Quick facts
- Starting salary
- £20,000 - £26,000
- Mid-career salary
- £28,000 - £40,000
- Senior salary
- £45,000 - £60,000
- Work environment
- Office, on-site, or remote helpdesk
- Time to entry
- 0 - 12 months
- Degree required
- Not required
- Category
- Technology
What a IT Support Technician does
Help people fix laptops, software, and network issues - keeping a workplace running.
- 1st Line Support - First point of contact - tickets, password resets, basic fixes.
- 2nd / 3rd Line Support - Handle escalated and more complex IT issues.
- Systems Administrator - Maintain servers, networks, and core IT infrastructure.
How to become a IT Support Technician
- Look up IT Support Technician roles on LinkedIn or Indeed and read 5 real job ads
- Talk to someone already working as a IT Support Technician - even a 15-minute call helps
- Find one beginner course or qualification used by people in this role
- Build one small piece of evidence you've explored this (project, shadowing, short course)
- Apply to one entry-level role or related opportunity within the next month
Key skills
- Troubleshooting
- Patience
- Clear communication
- Basic networking